Frequently Asked Questions

A. Visuals Clipping is a professional offshore graphic design and photo editing company providing bulk image processing services.

A. We have been in operation for over 20 years, serving clients globally since our inception.

A. Our main production facility is located in Delhi, India. We also have a registered presence in the USA.

A. We have support representatives in the USA to assist with time-zone-specific queries, but production is centralized in India.

A. We have a dedicated team of over 250+ skilled photo editors and graphic designers.

A. Yes, we operate 24*7/365, including all weekends and public holidays.

A. Yes, clients are welcome to visit our Delhi office with a prior appointment to see our workflow.

A. We work with everyone—from freelance photographers and small Etsy sellers to large global retail brands.

A. We serve the E-commerce, Fashion, Automotive, Real Estate, Jewelry, and Advertising industries.

A. You can reach us via Email, Live Chat on our website, or our Toll-Free number.

A. Yes, we have a toll-free number for USA/Canada: +1 (888) 535-7543.

A. We typically reply to support emails within 30 minutes to 1 hour.

A. Yes, our website features a blog with tips on photography, e-commerce, and editing techniques.

A. We are often looking for talent. Please check the “Jobs” or “Careers” section of our website.

A. Yes, please visit our “Gallery” or “Case Studies” page to see Before/After examples.

A. As a digital-first company, we maintain a paperless workflow to minimize our carbon footprint.

A. No, all work is done in-house by our full-time employees to ensure security and quality.

A. Our support team is fluent in English to assist our international client base.

A. Yes, we have partnership programs for agencies who wish to resell our services.

A. You can read reviews on our website, Google My Business, and Trustpilot.

A. It is a closed vector path created using the Pen Tool in Photoshop to cut an image out from its background.

A. Clipping path is for hard edges (like a box), while masking is for soft/fuzzy edges (like hair, fur, or smoke).

A. Yes, we can convert raster images (JPG) into vector files (AI, EPS, SVG).

A. Yes, we edit individual frames for 360-degree spin photography.

A. Currently, our primary focus is on still image editing, but please contact us for custom video requests.

A. We can sharpen images to an extent, but severely blurred photos may not be recoverable.

A. We primarily use Adobe Photoshop, Adobe Lightroom, and Adobe Illustrator.

A. We use AI for initial selection but strictly rely on manual hand-drawn paths for final precision.

A. Yes, if you provide the Hex code or a reference image, we can match the color exactly.

A. Yes, this is also known as the Ghost Mannequin service, where we join the front and back of a garment.

A. Yes, we offer digital steaming/ironing to smooth out fabric wrinkles.

A. Yes, we specialize in high-end jewelry retouching, including stone brightening and metal polishing.

A. Yes, we can add Drop Shadows, Natural Shadows, or Reflection/Mirror Shadows.

A. Yes, we are experts in formatting images to meet specific marketplace requirements (1000x1000px, pure white background).

A. Yes, resizing and cropping are included in our standard editing services.

A. This allows us to separate different parts of an image (e.g., shirt, pant, shoes) into different layers for individual color correction later.

A. Yes, we edit car photos for dealerships, including background replacement and floor enhancement.

A. Yes, we offer photo restoration services to fix scratches, tears, and fading.

A. Our web portal handles files up to 2GB. For larger files, we provide FTP access.

A. Yes, we accept all RAW formats (CR2, NEF, RAF, etc.) and convert them to your desired output.

A. Our basic background removal starts at $0.49 per image.

A. Complexity is based on the number of curves, holes (anchor points), and required time. We categorize them as Basic, Medium, Complex, and Super Complex.

A. No, there are no setup or hidden fees.

A. No, the trial (up to 10 images) is 100% free with no credit card required.

A. Yes, we offer volume discounts. Please contact us for a custom rate card if you have over 500 images/month.

A. We primarily bill in USD, GBP, or EUR. Your bank will handle the conversion if you use a different currency.

A. Yes, PayPal is one of our primary payment methods.

A. Yes, we accept Visa, MasterCard, American Express, and Discover.

A. Yes, for large corporate accounts, we accept wire transfers.

A. No, there is no minimum order. You can send just one image.

A. For occasional users, you pay per order. For regular enterprise clients, we offer weekly or monthly billing cycles.

A. Tax application depends on your location and local laws. It will be calculated at checkout if applicable.

A. If we cannot complete the work to your satisfaction even after revisions, we will issue a refund.

A. Yes, enterprise clients can set spending limits to control costs.

A. No, corrections are free of charge as long as they are within the original instruction scope.

A. New instructions that require extra work may incur an additional fee.

A. We typically work on a pay-per-image basis, but retainer models can be discussed for high volumes.

A. Quotes are typically valid for 30 days.

A. Yes, an invoice is automatically generated and emailed to you after every payment.

A. Yes, we use SSL encryption and trusted payment gateways; we do not store your credit card details.

A. Register on our portal, click “New Order,” upload files, add instructions, and submit.

A. No, you must create an account to ensure file security and order tracking.

A. Yes, for large volumes, request an FTP account from our support team.

A. Yes, you can share a link to your cloud storage in the order instructions.

A. Our standard is 24 hours.

A. Rush service can deliver images in as little as 1 to 4 hours.

A. Yes, we work weekends, so Saturday uploads are delivered on Sunday.

A. Yes, our portal shows real-time status: Pending, In Progress, QC, or Completed.

A. You will receive an email notification with a download link.

A. We keep your files on our server for 30 days as a backup, then they are deleted.

A. You can cancel immediately. If work has already started, partial payment may be required.

A. It is best to create a new order for additional images to avoid confusion.

A. Yes, if you provide a naming convention, we can rename the output files.

A. Yes, we can maintain your folder structure (e.g., by category or color).

A. Our portal supports resume-upload, or you can use FTP for more stability.

A. Yes, you can add individual comments to specific images or general instructions for the whole batch.

A. We have API capabilities for high-volume enterprise clients to automate the workflow.

A. Yes, let us know which images you need first, and we will prioritize them.

A. Please contact support immediately to stop the process and replace the files.

A. No, we can handle orders ranging from 1 to 10,000+ images.

A. Yes, every image goes through a 3-step human quality control process.

A. We maintain a strict accuracy standard with a rejection rate of less than 1%.

A. In your dashboard, click “Reject” on the specific image and leave a comment explaining the issue.

A. Yes, unlimited revisions are free if we failed to follow your original instructions.

A. If you change instructions after the work is done, it is treated as a new order/paid revision.

A. Revisions are prioritized and usually completed within 1 to 4 hours.

A. You communicate with the support team/account manager who relays instructions to the specific editor.

A. Yes, we strive for 100% satisfaction and will work until you are happy.

A. We assign a dedicated team to your project to ensure the same style is applied to all images.

A. You are under no obligation to continue. We would appreciate your feedback to improve.

A. Yes, we can provide layered files so you can check the paths and masks yourself.

A. Yes, the Pen Tool is mandatory for all our clipping path work to ensure smooth curves.

A. We take deadlines seriously. If we miss one, please contact us; we may offer a discount or credit.

A. Yes, providing a reference image is the best way to ensure we match your vision.

A. Yes, basic cleanup is part of our retouching, but heavy restoration is a separate service.

A. We use advanced Alpha Channel masking to preserve details; we check these against dark and light backgrounds.

A. Yes, we avoid “over-editing” (plastic skin look) unless explicitly requested.

A. Yes, you can leave feedback on your order which helps us grade our editors.

A. We can adjust it. We recommend you provide hex codes or RGB values for exact matching.

A. Yes, our production floor uses calibrated monitors to ensure industry-standard color accuracy.

A. You, the client, always retain 100% copyright ownership of your images.

A. Never. We do not sell, share, or distribute your images to third parties.

A. We only use client images in our portfolio if we have received your explicit written permission.

A. Yes, our website and portal are protected by SSL (Secure Socket Layer) encryption.

A. Files are stored on secure, private servers with restricted access.

A. Our production PCs have restricted internet and USB access to prevent data theft.

A. Yes, we are happy to sign an NDA for corporate or sensitive projects.

A. Yes, we adhere to GDPR regulations regarding data processing and privacy for European clients.

A. Client data is automatically purged from our servers after 30 days unless requested otherwise.

A. Yes, you can request immediate deletion after you have downloaded your files.

A. Yes, your email and contact details are used solely for account management and communication.

A. We log IP addresses for security purposes to prevent fraudulent account access.

A. If you close your account, all associated data and images are permanently deleted.

A. Yes, our office is monitored by CCTV and biometric access control to ensure physical data security.

A. Our workstations are monitored, and screen capture is disabled to prevent unauthorized copying.

A. Yes, our full Privacy Policy is available in the footer of our website.

A. We treat all content with professionalism and confidentiality, regardless of the subject matter.

A. Yes, all employees undergo mandatory training on data security and client confidentiality.

A. We do not see your passwords; they are encrypted. You can reset them via email if forgotten.

A. While standard workflow involves a team, specific restrictions can be discussed for high-security projects.